Shipping policy

hipping Policy

Processing time: Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You’ll receive a confirmation email with tracking as soon as your order ships.

Delivery time: Most orders arrive within 5–9 business days after shipping. Some items ship from our US warehouse and arrive faster. During holidays and peak seasons, please allow a few extra days.

Shipping cost: Free standard shipping on all orders.

Tracking: Every order includes tracking. You can check your order status anytime on our Order Lookup page.

Lost or undelivered orders: If your tracking shows no delivery within 30 days after shipping, contact us at info@srefal.com and we’ll reship your order or refund it in full. If tracking shows “delivered” but you didn’t receive it, please check with neighbours and household members first, then contact us and we’ll open an investigation with the courier.

Wrong address: Please double-check your shipping address at checkout. We can’t be responsible for orders delivered to an incorrect address entered by the customer, but contact us within 12 hours of ordering and we’ll do our best to update it.

Questions? Email us at info@srefal.com.