Refund policy

Damaged, defective or wrong item
Please contact us at info@srefal.com within 30 days of delivery with your order number and a short photo or video showing the issue. Once confirmed, we will send a free replacement or issue a refund. You can keep the item. There is no need to send it back.

Items that are not defective
Items that are not defective can only be refunded if they are unused, undamaged and in their original packaging, with photos as proof, requested within 30 days of delivery.

Lost or undelivered orders
If your tracking shows no delivery within 30 days after shipping, contact us and we will reship your order or refund it in full. If tracking shows “delivered” but you didn’t receive it, we will open an investigation with the courier, including proof of delivery.

Cancellations
Orders can be changed or cancelled within 12 hours of ordering. Once an order has shipped, it can no longer be cancelled.

Refund timing
Approved refunds are credited to your original payment method within 5–10 business days after approval. Your bank may need a few extra days to post it.

Questions? Email us at info@srefal.com.